Safety on heylo
These are built into how heylo works. You do not have to switch anything on.
You see the price before you pay
- A ride fare is fixed when you ask for it.
- Delivery is priced at checkout, and you see the total before you pay.
- Boat seats and parcels show their price first too.
A PIN or a pass at every handover
- Rides: you tell your driver a 4 digit PIN when you get in.
- Food and shopping: the courier asks for your PIN at your door.
- Parcels: the person receiving it gives the PIN to the courier.
- Boats: your boarding pass is scanned when you board. The scan shows if a pass is not genuine or is for a different sailing.
Your details stay with you
- Drivers, couriers and sellers see your first name only.
- heylo uses your location only while you are using the app.
- You sign in with a code sent to your mobile number.
Your card stays with your bank
- Card numbers are typed only on your bank's own page, never in heylo.
- Message and note boxes in heylo do not accept card numbers.
When you deal with other people
- Meet somewhere public and check the item before you pay.
- Agree the price in the app, so you both have it in writing.
- If a post looks wrong, you can report it in the app.
We go through the papers with every driver
- When a driver or rider signs up, we call them and check their licence and papers together.
- The driver's app asks for your PIN before a ride starts.
Got it. We will message you.
One message, on the day heylo opens.
